Everything you wanted to know

We ship exclusively within the United States, including all 50 states plus DC. Free shipping on every order — no minimum.

Orders process in 1–2 business days, then ship via carrier in 3–7 business days. Most customers receive their order within a week of ordering.

No. Every order ships free within the United States.

You'll get a tracking number by email as soon as your order ships. You can also track any order at any time on our tracking page using your order number and email.

30-day refund window from the date of delivery. Items must be unused and in their original packaging with all accessories included.

Email hello@northpawpet.store with your order number and the reason for the return. We'll send a prepaid return label and process the refund within 5 business days of receiving the item.

Email us within 48 hours of delivery with photos and your order number. We'll send a replacement at no cost or issue a full refund — your choice.

If your order hasn't shipped yet, yes — reply to your confirmation email or write to us within 12 hours of ordering and we'll cancel and refund. Once shipped, you'll need to return it under our standard 30-day policy.

Yes. We only stock products with pet-safe materials — non-toxic plastics, food-grade where applicable, and rounded safety-designed edges. Each product page lists the specific materials used.

The tracker uses cellular data to send live location to your phone. The hardware costs $30; the cellular plan is separate and starts at $28.99 / 3 months. Without a plan the device still works as a QR-coded ID tag, but live tracking and geofence alerts need the subscription.

Yes. Every product with sizing has measurements on its product page. For collars: measure your pet's neck circumference, leaving room for two fingers to slide under the collar.

Our grooming and safety products are vet-approved categories — we don't sell anything we wouldn't use on our own pets. We're not making medical claims; for health-specific advice, always consult your vet.

Yes — during our launch, 15% off is applied to your order automatically at checkout. No code to enter, nothing to remember. The discount shows up in your order summary before you pay.

Most of our current offers apply automatically — you'll see the discount in your cart and order summary without doing anything. If you ever have a specific code, add items to your cart, click checkout, and enter it in the "Discount code or gift card" field on the right (or under "Order summary" on mobile).

No, you can check out as a guest. But if you create an account, your shipping addresses save and you'll see your full order history.